Who We Are

Web Order Ltd (Company No. 12357093) is registered in England and Wales. Our registered office is at Maidstone House, The Business Terrace, King Street, Maidstone, Kent, ME15 6JQ, United Kingdom.

We are the data controller for personal information collected through this website. You can contact us at [email protected].

What Data We Collect

We collect personal data only when you voluntarily provide it. This includes:

• Your name and email address when you submit our contact form
• Any project details or messages you choose to share with us
• Technical data such as your IP address, browser type, and pages visited (via server logs and analytics)

We do not collect sensitive personal data and we do not use automated decision-making or profiling.

How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide the services you have requested
• Improve the performance and usability of our website
• Comply with legal obligations

Our lawful basis for processing contact form submissions is legitimate interests (responding to business enquiries). We will not use your data for marketing without your explicit consent.

Data Retention

Contact form enquiries are retained for up to 2 years to allow us to reference previous correspondence. Technical log data is retained for up to 90 days.

Sharing Your Data

We do not sell or rent your personal data. We may share data with trusted third-party service providers who assist us in operating our website (such as hosting providers), under strict confidentiality obligations. We will disclose data if required to do so by law.

Cookies

We use a small number of cookies to ensure the website functions correctly and to understand how it is used. Please see our Cookie Policy for full details.

Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict how we process your data
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at [email protected].

Changes to This Policy

We may update this policy from time to time. The “last updated” date at the top of this page will reflect any changes. Continued use of this website constitutes acceptance of the current policy.